Returns & Exchanges
At HeatTrak, we stand behind our snow-melting technology and offer a 30-day return policy to ensure your home remains safe and clear all winter long. If you are not completely satisfied with your purchase, you may return your unused products for a full refund or exchange.
Initiate Your Request
Contact our customer support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.
Package Your Mats
Carefully pack the unused mats and accessories in their original packaging to ensure the heating elements remain protected during transit.
Ship the Product
Affix the provided shipping label or your own preferred carrier label to the box and drop it off at a certified shipping location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing